If you have an enquiry regarding any of our products or need help with an order please contact our Customer Service team on 0843 289 9317 during our office hours Mon-Sun 9.00-5.00.
You can also send a message to firstname.lastname@example.org or use our contact form and we will get back to you as soon as possible.
We hope you will be pleased with your purchase. If you are not, in addition to the terms of the UK Distance Selling Regulations, you can return any unwanted items bought from treezy.co.uk for exchange or full refund within 14 days of date of despatch and in original, undamaged packaging. Please email us at email@example.com, ensuring to note your order number, to arrange a return, or call our Customer Service team on 0843 289 9317. Our returns policy excludes sale items.
In the event that the product is damaged on arrival please notify us by email or in writing and we will advise you how to obtain a full refund or a replacement.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error and recommend that you use a recorded/insured service for delivery.
While we aim to keep delivery charges to a minimum, we must ask that customers bear responsibility for shipping costs when making a return or exchange.
Please send your returned goods to:
Knatts Valley Road
Kent TN15 6XX
We also accept cancelled orders under the Distance Selling Regulations. If you decide to cancel your order with us, you must let us know in by email, quoting the order number. Write to us at firstname.lastname@example.org.
We charge £3.50 for all orders delivered within the UK. Orders within the UK exceeding £100 are sent free of delivery charges. Orders are usually despatched within 48 hours and are delivered within 3 – 5 days.
We also offer delivery outside of the UK:
- Deliveries to Europe are charged at £15.00
- Deliveries outside of Europe and the UK are charged at £25.00
There are several payment options available to you.
We use PayPal as one option to handle online payment processing. Payments may be made using credit or debit cards or via PayPal account. PayPal is a safer, faster, more secure way to pay online. We do not store your financial details. Please visit paypal.com for information on PayPal payments.
We also use Stripe for credit card or debit card payments made directly via the website. Stripe is a safe, fast and secure way to pay online. We do not store your financial details. Please visit stripe.com for information on Stripe payments.
We also accept Apple Pay. This is an alternative safe and secure payment option in addition to the alternative methods offered. We do not store your financial details. Please visit apple.com information on Apple Pay payments.
We can take payment over the phone if you prefer to speak to an advisor to place an order. Simply call 0843 289 9317.
Treezy also accepts purchase orders from schools and organisations. You can fax or email the details and we will process the order and include an invoice when the items are posted:
Our founders are the parents of a child with autism as well as professional ABA practitioner. Treezy is an expression of our passion around developing the potential of children with autism and providing essential learning resources. Learn more about us.
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Licence to Use Treezy.co.uk
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not (unless prior approval has been given by Treezy directly and agreed in writing):
- republish material from this website (including re-publication on another website);
- sell, rent or sub-license material from the website;
- show any material from the website in public;
- reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
- edit or otherwise modify any material on the website; or
- redistribute material from this website. Except for content specifically and expressly made available for redistribution (such as our newsletter).